Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return
Email us at support@plushberryonline.com with your order number and the item(s) you'd like to return. Please don't mail anything back before you hear from us. We'll reply with return instructions, including where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping

• US customers: returns are free. If your return is accepted, we’ll email you a prepaid return shipping label.
• Customers outside the US: you're responsible for the cost of return shipping. If your return is accepted, we’ll email you instructions on where to send it.

Made-to-order items
Our products are printed on demand and made to order. That doesn't change your right to return them under this policy.

Damages and issues
Please inspect your order when it arrives and contact us right away at support@plushberryonline.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Including your order number and a photo of the problem helps us resolve it faster.

Exceptions / non-returnable items
The following can't be returned:

• Items purchased at 50% off or more (final sale). Items bought at a smaller discount can be returned under this policy.
• Gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@plushberryonline.com.

You can always contact us for any return question at support@plushberryonline.com.