PlushBerry Refund Policy

Thank you for shopping at PlushBerry! We strive to ensure that you are completely satisfied with your purchase. In the event that you need to return an item, here is our policy:

Returns

• Eligibility: Items can be returned within 30 days of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Returnable Items: Please note that sale items, gift cards, and personal care goods are final sale and cannot be returned.

Refunds

• Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].

Exchanges

• Defective or Damaged Items: If you need to exchange it for the same item, send us an email at [customer service email] and send your item to our return address.
• Size or Color Exchange: At PlushBerry, we understand that sizing can be a challenge. We offer a one-time size or color exchange for the same product, free of charge.

Shipping Returns

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Advice: Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

• If you have any questions on how to return your item to us, contact us at support@plushberryonline.com.

We value your patronage and are here to help ensure that your experience with PlushBerry is nothing short of excellent.